Member Support

​How does a member get help when they need it? Firstly, they contact our office either by phone or email. One of the office team will check our volunteer list, find someone who is able to do the task, and pass on the member's contact information to that volunteer. The volunteer will then contact the member, make the final arrangements and complete the job. 

 

Our volunteers can help with a range of things but we don't do tasks that take work away from businesses. For example, we don't do regular lawn mowing. We also don't do things that require a professional tradesman, and our volunteers don't climb ladders. Here are some of the things we can help with:

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• Transport for medical appointments, shopping, or visits in Kawerau. We may be able to help with trips to Whakatane or further afield with advanced notice.

• Help with small outdoor tasks like prune roses or trim shrubs; stack firewood.

• Small repairs, maintenance and tasks in and around the home e.g. , fix cupboard doors, assemble flatpack furniture, clean up, sewing, move furniture, hang curtains.

• Pick up prescriptions or groceries.

• Feed or walk pets, pick up mail.

• Help to work on computers, phones or the internet.

• Help to navigate services such as IRD or WINZ.

• Companionship and welfare.

• Administration assistance.​

There are many other tasks we may be able to help with - please get in touch if you are unsure about whether we can assist.